At 1st American Lending, you'll have the comfort in dealing with a dedicated team of mortgage professionals who'll provide excellent service throughout your entire home-buying experience. By utilizing our knowledge and experience of the mortgage banking industry, we will assist you in any way possible to ensure your complete satisfaction. We hold many beliefs true to our hearts to enhance our client's experience with us, including...
- Offering competitive interest rates and innovative mortgage products that will be financially rewarding to our clients.
- Be sensitive to the fears that new homebuyers may have while striving to earn their confidence.
- Value the personal relationships of our clients.
- Respect our client's time and minimize the effort required of them during the processing of their loan.
- Always seek to improve the quality of the service that we provide.
- Help our clients by listening to their concerns, and asking the relevant questions in order to fully understand their mortgage needs.
- Communicate regularly with our clients to keep them informed of the status of their loan.
- Take full responsibility for our actions.